Thank you for shopping with Loobani. We want you to feel confident about your purchase. If something isn’t right, we’re here to help.
Return Eligibility
We accept returns on eligible items within 7 days of delivery.
To qualify for a return, items must be:
- Unused and in original condition
- Free of pet hair, stains, or odors
- Returned in the original packaging (when possible)
Items that do not meet these conditions may not be eligible for a refund or exchange.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Items that show signs of use, wear, or damage
- Items that are soiled, washed, or heavily contaminated
- Final sale or clearance items (if applicable)
How to Start a Return
To initiate a return or exchange, please contact us at:
📧 support@loobani.com
When reaching out, please include:
- Your order number
- The item(s) you wish to return or exchange
- A brief explanation of the reason for return
Our customer support team will respond within 24–48 hours with next steps.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
- We recommend using a trackable shipping method, as Loobani is not responsible for lost return shipments.
Exchanges
If you would like to exchange an item for a different size or product, please contact us first to confirm availability.
Exchanges are subject to product availability at the time of request.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method
- Please allow 5–10 business days for the refund to be processed, depending on your payment provider
Original shipping fees (if any) are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can resolve it quickly.
In these cases, we will arrange a replacement or refund at no additional cost to you.
Questions?
If you have any questions regarding returns or exchanges, feel free to reach out to us at:
📧 support@loobani.com
We’re here to help and want to ensure you have a positive experience with Loobani.